Student Volunteer

Job Description

Position:  Medical Volunteer

Supervisor: Medical Operations

Summary:  We are seeking a dedicated and compassionate Student Volunteer to work alongside our Nurse Practitioner. This is a unique opportunity for a student to gain invaluable experience in a dynamic healthcare setting that prioritizes life-affirming care. With a focus on professional development, this role allows you to observe and learn, while contributing to our mission of empowering women with compassionate care. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

Responsibilities:

• Greet and welcome patients and visitors with a professional and friendly demeanor.
• Schedule appointments, manage patient check-ins, and verify patient information.
• Answer incoming calls, provide information, and direct calls to appropriate personnel in a empathetic and gentle manner with exemplary phone etiquette.
• Assist the Nurse Practitioner with client support, ensuring a smooth and welcoming experience for all who walk through our doors.
• Adhere to a strict hands-off policy until the appropriate certification is attained, focusing on observation and learning under the guidance of our medical team.
• Respond to phone inquiries, providing accurate information and directing calls to the appropriate medical staff.
• Facilitate client check-in and check-out, ensuring that all administrative processes are handled efficiently.
• Maintain confidentiality and respect for all clients, adhering to our policies and procedures

• Current student pursuing a degree or certification in a relevant medical field.
• Ability to follow directions meticulously from the Nurse Practitioner and medical staff.
• Strong communication and interpersonal skills, with a warm and approachable demeanor.
• Commitment to our organization's mission and values, with a pro-life stance in line with Catholic and Biblical teachings.
• Reliable, punctual, and able to commit to a consistent schedule.
• Willingness to undergo up to four weeks of comprehensive training.
• Perform other duties as assigned

• Hands-on experience in a life-affirming medical environment.
• Mentorship and guidance from experienced healthcare professionals.
• Understanding of trauma-informed healthcare and the integration of faith-based values in medical practice.
• The satisfaction of contributing to a mission that empowers women and saves lives

Required Skills & Qualifications:

• Excellent communication skills - written and verbal
• Excellent organizational skills and attention to detail
• Preferred working knowledge of health insurance and medical terminology
• Proficient in commonly-used computer programs and applications, such as Microsoft Suite, Google Suite, email, project management apps (Asana), time clock, messaging apps, and other relevant technologies
• Excellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervision
• Must possess a valid driver’s license, auto insurance, and reliable personal vehicle to drive company vehicles
• Must have a reliable form of transportation, to and from work
• Highest level of personal integrity
• Ability to thrive, remain flexible and focused in a fast-paced and complex work environment
• Ability to lift more than 25lbs
• Ability to sit or stand for extended periods
• Able to envision opportunities and contribute innovative problem-solving skills
• Excellent interpersonal skills and collaborative leadership skills 
• Must be humbly confident, hard-working, and trustworthy
• Positive, friendly, caring and patient attitude
• High school diploma or equivalent; Medical Assistant certification preferred.
• Bilingual English/Spanish preferred
• Proficiency in using electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and basic clinical procedures required
• Ability to maintain patient confidentiality and privacy and knowledge of HIPPA practices

Please note that this job description is subject to change and may be updated as needed.