Hero Drive Representative

Title:  Hero Drive Representative

Reports to Community Outreach Seat

Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for a Hero Drive Volunteer to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas. As an affiliate of the national Guiding Star Project and inspired by St. Mary, Our Lady Star of the Sea, Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The organization’s focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body. The ideal candidate is a compassionate individual with a servant’s heart, eager to share the news to women of Guiding Star's Wholistic comprehensive care.

The Opportunity

As we expand our core services to include a birth center in alignment with Wholistic Feminism, we are seeking a skilled and dedicated Hero Drive Representative who is capable of assisting our Outreach team in the weekly operations of our “Helping Mom’s Be Heroes” Event. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our program participants while efficiently educating our clients of the services offered while also supporting women and their families. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

To be a successful wholistic Guiding Star Outreach Member, you should be dedicated and focused on providing top-quality wholistic care and support to all clients, focused on “wholism” or whole-person care which considers a person’s mind, body, and spirit. You should have a strong working knowledge of customer service skills, assessing client’s needs, as well as a patient, caring, and detail-oriented personality with the ability to connect client's to resources.

The ideal candidate will enjoy:

• Our unique model: In addition to our programs to build a Culture of Life in the Southwest, we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare, education, and material support.
• Our culture: At Southwest Coalition for Life, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel.
• Being an innovator: With the merger and expansion of two non-profit organizations, you will be taking critical responsibility in establishing Guiding Star Southwest as a reputable medical practice and helping support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.

The Company

Southwest Coalition, Inc., is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching, including our Guiding Star Southwest women’s medical centers, The Lily Pad Maternity Home, our Her Care Connection outreach and mobile medical bus, and Coalition for Life ministries.

Our Core Values

All team members must embody and execute our Core Values within their day-to-day duties and responsibilities:

• Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.
• Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.
• Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.
• Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.

What the Role Entails

When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards.

Responsibilities:

Event Representation:

• Act as an ambassador for Guiding Star Southwest at outreach events, warmly engaging with community members and representing our mission and values.
• Travel with staff to various event locations, ensuring a positive and impactful presence at each venues

Client Support and Distribution:

• Distribute essential items such as diapers and wipes to clients attending the events.
• Provide informational materials about our services, including brochures, pamphlets, and educational resources.
• Offer compassionate support and guidance to clients, addressing their questions and directing them to appropriate resources.

Program Utilization and Data Entry:

• Attain certification to use our online programs, ensuring you are proficient in delivering information and support through our digital platforms.
• Be proficient in computer usage to create detailed profiles for participants, ensuring accuracy and attention to detail.
• Document and invoice materials distributed to participants at the events.
• Read and understand the Program Counselor Manual in full and watch the required videos to provide highest level of care for the clients.

Community Engagement:

• Build and maintain positive relationships with community members, local organizations, and event partners.
• Collect feedback from clients to help improve future outreach efforts and better meet the needs of the community.
• Engage in uplifting conversation regarding their motherhood journey, as well as connecting to resources in a respectful manner.

Logistical Support:

• Assist in setting up and breaking down event booths and displays.
• Ensure all materials and supplies are adequately stocked and organized for each event.
• After submitting required documents, drive the box truck to multiple locations and assist in delivery of supplies from location to location.

Perform other duties as assigned.

Required Skills & Qualifications:

• Must be a professed, faithful, and engaged Christian
• Must be passionately pro-life, exhibiting a reverence for life at all ages from conception to a natural death
• Bilingual Fluent English and Fluent Spanish Preferred
• Must have reliable transportation to and from the event locations or headquarters for carpooling
• Ability to lift more than 25lbs
• Ability to sit or stand for extended periods
• Agrees with and is willing to uphold and adhere to the foundational principles in accordance with our Faith and Values agreement
• Excellent communication skills - written and verbal and excellent organizational skills and attention to detail
• Obtain Program Certification within 7 days of onboarding
• Attend two week mandatory training to learn, observe and provide services under supervision.
• Excellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervision and work with a team
• Highest level of personal integrity and excellent interpersonal skills and collaborative leadership skills 
• Ability to thrive, remain flexible and focused in a fast-paced and complex work environment
• Able to envision opportunities and contribute innovative problem-solving skills
• Must be humbly confident, hard-working, and trustworthy
• Positive, friendly, caring and patient attitude

Please note that this job description is subject to change and may be updated as needed.