Client Care Specialist

Title: Client Care Specialist

Reports to: Medical Operations

Status: Full Time Non-Exempt (Hourly) 30 - 40 hours per week

Direct Reports: None

Spots Available: 2

Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for a Client Care Specialist to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas. As an affiliate of the national Guiding Star Project and inspired by St. Mary, Our Lady Star of the Sea, Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The organization’s focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body. 

The Opportunity

As we expand our core services to include a birth center in alignment with Wholistic Feminism, we are seeking Client Care Specialists to meet with clients daily to discuss Options Counseling and both internal and external critical resources. Must be compassionate, patient, and have a deep understanding of the resources available for expectant mothers.

To be a successful wholistic Guiding Star Client Care Specialist, you should be dedicated and focused on providing top-quality wholistic care and education to your patients, focused on “wholism” or whole-person care which considers a person’s mind, body, and spirit. You should have a strong working knowledge of trauma-informed women’s healthcare, as well as a a patient, caring, and detail-oriented personality. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.

The ideal candidate will enjoy:

• Our unique model: In addition to our programs to build a Culture of Life in the Southwest, we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare, education, and material support.
• Our culture: At Southwest Coalition for Life, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel, leading by example and supporting breastfeeding in the workplace.
• Being an innovator: With the merger and expansion of two non-profit organizations, you will be establishing the medical practice for a new venture and helping support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.

The Company

Southwest Coalition, Inc., is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching, including our Guiding Star Southwest women’s medical centers, The Lily Pad Maternity Home, our Her Care Connection outreach and mobile medical bus, and Coalition for Life ministries.

Our Core Values

All team members must embody and execute our Core Values within their day-to-day duties and responsibilities:

• Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.
• Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.
• Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.
• Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.

What the Role Entails

The following are detailed performance objectives for the Client Care Team Member:

• Meeting with clients on a daily basis to build a solid foundation with each individual client, while providing critical resources for the client to use
• Providing emotional support and guidance to clients while listening attentively to assess their needs and wants
• Educating clients on available resources and assisting them in making informed decisions
• Collaborating with a team of healthcare professionals to ensure clients receive the best care and support with partnering organizations
• Maintaining client confidentiality and privacy in accordance with policies
• Providing data and reports on a weekly basis
• Be familiar with all internal programs available to the client as well as external local and non-local agencies that could support the client
• Establishing and maintaining clear and concise communication with clients to ensure they are well-informed and comfortable with their care plan.
• Actively participating in team meetings and contributing to the development of service improvement strategies.
• Regularly updating client records with accurate and timely information.
• Demonstrating cultural sensitivity and working effectively with clients from diverse backgrounds.
• Responding promptly and professionally to client inquiries or concerns.
• Developing and maintaining professional relationships with external agencies to facilitate client referrals.
• Continually updating knowledge of industry trends and best practices to provide the most current and effective care.
• Utilizing effective time management skills to ensure all clients receive timely care and support.
• Contributing to the creation and implementation of client engagement strategies to enhance client satisfaction.
• Providing crisis intervention and conflict resolution as needed.
• All other duties as assigned

Requirements:

• High School Diploma or GED, associate's or bachelor's degree desired.
• 1 year experience; 2-4 years desired.
• Bilingual in English and Spanish is required
• Demonstrated organizational, problem-solving, interpersonal, oral, and written communication skills.
• Adherence to the teachings in line with Catholic and Biblical principles and teachings
• Must be a professed, faithful, and engaged Christian
• Must be passionately pro-life, exhibiting a reverence for life at all ages from conception to a natural death
• Agrees with and is willing to uphold and adhere to the foundational principles in accordance with our Faith and Values agreement
• Punctual arrival for shifts and duties.

Please note that this job description is a living document, and your passion and dedication will contribute to shaping the dynamic nature of your responsibilities and this job description is subject to change and may be updated as needed.